Does Kraft have an Allergen Program in place?
Yes, Kraft Foods has effective programs in place to evaluate, identify and control food allergens to assure that specific allergens are not incorporated as an undeclared component of any product. For each product, all ingredients are thoroughly reviewed including ingredient components, processing aids and in the production process to determine whether there are or may be any allergens present in the product.
Allergen Controls
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Does Kraft audit their facilities?
Yes, Kraft Foods conducts quality audits covering general quality, microbiological, safety, and environmental systems, procedures and compliance. All Kraft Foods Manufacturing and food handling facilities have documented procedures for internal quality audits to verify that actual quality activities and related results comply with documented procedures.
Audits
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Does Kraft provide certifications of key product attributes?
Yes, Kraft has a multi-level and departmental approval process for all specifications, procedures and policies. A Quality Assurance function centrally controls all documents. Electronic distribution through a common computerized specification system assures up-to-date documents are in place. Key certifications and documents include:
- Technical Data Sheets
- Formulation changes
- Kosher/Halal
- Pure Food Guarantees
- Material Safety Data Sheets
- Certificate of Origin (U.S. only)
- Heavy Metal Warrantee
Certificates and Documents
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Can Kraft issue a Certificate of Analysis with each shipment?
Kraft does not routinely issue Certificates of Analysis for each lot code shipped to customers. Kraft maintains a strong, effective food safety system of quality programs including HACCP and environmental testing controls are in place and monitored assuring samples meet prescribed parameters. The exception is for Kraft Food Ingredients Customers and request for COA must be given with each order at the time the order is placed.
Certificate of Analysis
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Does Kraft have procedures in place to prevent product contamination by non-food materials?
Yes, Kraft Foods has procedures in place to ensure that all products and raw materials are free from non-food grade chemical, pesticide and mycotoxin contamination.
Chemical Contamination
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How does Kraft conform to customer specifications?
Kraft quality systems are documented, implemented, evaluated, and confirmed to meet customer specific specifications. Our records demonstrate conformance to specifications and manufacturing systems are continuously improved.
Conformance
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Does Kraft have a customer complaint process?
Yes, the Kraft Foodservice Division has established a consumer response program designed to address any product safety and quality issue for the protection of consumers, customers and Kraft products.
Customer Complaints
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Does Kraft have a program to evaluate physical safety attributes?
Yes, Kraft foods has a process in place to ensure new product, package and applicable premium/promotions are evaluated for key physical safety attributes such as choking, aspiration, flammability, etc.
Design Safety Analysis
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Does Kraft have disaster contingency plans?
Yes, Kraft's policy is to have contingency plans in place as appropriate for products. These typically include backup manufacturing plans based on inventory and days of supply for the product. Kraft makes every effort to ensure a consistent product supply to meet our customers' needs.
Disaster Plans
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Does Kraft have programs to ensure the facilities meet food industry and regulatory standards?
Yes, Kraft Foods facilities operate under food industry and Kraft standards, strictly adhere to Good Manufacturing Practices (GMP's) and utilize appropriate equipment for material handling, production, packaging and storage of food products and their components.
Facility and Equipment Requirements
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Does Kraft have a food security/defense program in place?
Yes, Food Security / Food Defense are a top priority at Kraft Foods. Kraft's security policies comply with U.S. Federal Regulations and in Canada, with all relevant security legislation to ensure safety of our products.
Food Security / Defense
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What programs does Kraft have to control foreign materials?
All Kraft foods manufacturing and product handling facilities have effective quality programs to prevent, detect and control extraneous matter and finished product. Procedures or devices are in place for foreign material control.
Foreign Material Controls
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Does Kraft have a documented HACCP Program for each facility?
Yes, Kraft Foods requires that all materials, products and processes have an approved HACCP (Hazard Analysis of Critical Control Points) plan.
HACCP
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Does Kraft have systems in place for handling storage and delivery?
Yes, all Kraft Foods Manufacturing and product handling facilities have systems in place to ensure that quality requirements are effectively communicated to all operators of warehousing and transportation equipment.
Handling, Storage and Delivery
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Does Kraft produce in external manufacturing locations?
Yes, Kraft Foods uses both internal and external manufacturing locations as appropriate to produce its products. Products may be produced in more than one production location.
Manufacturing Locations
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What controls are in place for incoming raw and packaging materials?
All Kraft Foods raw and packaging materials adhere to Kraft developed and approved specifications and applicable regulations. Kraft Foods has processes in place to assure that quality requirements, expectations and specifications are met.
Material and Ingredient Controls
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Does Kraft conduct microbiological and environmental testing?
Yes, microbiological testing is in place where applicable. Test frequencies and protocols are specified in written procedures. Kraft has a history of leading breakthrough technology to reduce and prevent pathogens. Where applicable for the products being produced, environmental testing is performed for monitoring the presence or indication of potential presence of pathogens. Documented policies and procedures are in place indicating frequencies, target/indicator organism, test methods, sampling and zones tested.
Microbiological/Environmental Testing
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Does Kraft have controls in place for nonconforming product?
Yes, Kraft Foods has effective controls in place to segregate and control nonconforming product. The procedure applies to raw materials, packaging materials and finished product.
Nonconforming Product
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Please explain Kraft's nutrition and labelling guidelines.
Kraft's policy is to label products according to all legal requirements including those administered by the FDA/USDA/CFIA and any other relevant body, as well as to provide clear communication on allergens via consumer-friendly allergen labelling and parenthetical ingredient listings.
Nutrition and Label
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Does Kraft have a packaging control program?
Yes, all Kraft Foods product packaging used as the primary product contact packaging is food-grade packaging material, as required by regulations.
Packaging Controls
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Does Kraft have a Pest Control Program in place?
Yes, all Kraft Foods manufacturing and product handling facilities have effective pest control programs and procedures. Kraft ensures that the pest control program is adequate to effectively prevent pest activity in the building and surrounding area.
Pest Control
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Does Kraft have Quality Programs in place?
Yes, Kraft Foods has comprehensive quality programs that focus on continually creating and protecting value for our customers. Our facilities have implemented effective well-maintained systems to ensure the control of food safety and quality.
Quality Programs
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Does Kraft have regular inspections with Food Regulatory Agencies?
Yes, all Kraft Foods manufacturing and product handling facilities have effective programs in place for managing Food Regulatory Agency inspections and contacts.
Regulatory Inspections and Contacts
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How does Kraft control rework usage?
Rework controls are effectively applied to the design, manufacture and handling of Kraft Foods products. Rework controls are assessed through risk analysis in HACCP.
Rework
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Does Kraft have a Sanitation Program?
Yes, sanitation programs are essential in a food manufacturing/handling facility to allow the manufacture and protection of safe, high quality products.
Sanitation
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Does Kraft have a process in place for managing shelf life?
Yes, Kraft Foods has a process in place for establishing and managing the shelf life of all Products.
Shelf Life
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Does Kraft have a program in place to manage unexpected events?
Yes, Kraft Foods has effective programs in place for the identification, communication and management of potential "special situations".
Special Situation Management
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Does Kraft have a Sustainability Program?
Yes, Kraft Foods has an effective Sustainability program in place. Kraft Foods is focusing on six areas where we can have the greatest impact and that have the greatest impact on our business.
Sustainability
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Does Kraft have traceability and product retrieval programs in place?
Yes, Kraft Foods has systems in place to identify and trace all products, ingredients and their components. Code dates are used as the lot identification method to track products. Code dates are applied to all shippers and may be duplicated on other packaging.
Traceability / Recalls / Withdrawals
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Does Kraft have a licensing program?
Yes, Kraft manages the use of Kraft Brands and Trademarks through the use of Licensing Agreements.
Trademarks/Licensing
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Regulatory authorities continually review and adjust legal status or limits. The scientific community may also present new product safety information. Kraft Foods may desire changes in quality programs to better ensure the safety and quality of our products. Kraft Foods reserves the right to supersede this document at any time without giving notice. This information is not intended to be used by professionals or commercial entities without the express written permission of Kraft Foods Global, Inc.